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shipbob

Introduction

ShipBob, a fast-growing logistics and fulfillment company for eCommerce brands, wanted to expand its client base in the U.S. and Europe. Their marketing campaigns were generating plenty of leads, but many were stuck in the awareness stage, showing interest but not converting into scheduled sales calls.

To fix this, ShipBob partnered with Appointment Setter Online to build a structured follow-up and appointment-setting system that would convert warm leads into sales-ready opportunities.

Objective

The main goals were to:

  • Increase booked sales appointments from warm leads.

  • Re-engage inactive or non-responsive prospects.

  • Shorten the lead-to-meeting conversion time.

  • Improve sales efficiency by handling all early-stage outreach.

Challenges

Before working with Appointment Setter Online, ShipBob struggled with:

  • High lead volume but low engagement.

  • Inconsistent follow-ups from their internal team.

  • Difficulty identifying high-intent leads.

  • Manual scheduling inefficiencies causing lost opportunities.

Solution Implemented By Appointment Setter Online

  • Lead Segmentation & Prioritization

    • Sorted leads based on behavior, engagement, and buying intent.

    • Focused on decision-makers from growing eCommerce brands.

  • Personalized Nurture Campaigns

    • Used a mix of outbound calls, emails, and LinkedIn messages.

    • Tailored messaging to highlight ShipBob’s fast shipping and global warehouse network.

  • Appointment Setting & Calendar Integration

    • Booked qualified sales calls directly into ShipBob’s team calendar.

    • Set up automated reminders and follow-ups to reduce no-shows.

  • Performance Optimization

    • Weekly reviews to refine messaging and outreach timing.

    • Used AI tools to analyze best-performing communication patterns.

Results

Within 6 weeks of the campaign launch, ShipBob achieved:

  • 160% increase in qualified appointments.

  • 42% improvement in conversion rate from lead to meeting.

  • 35% reduction in average response time.

  • A steady pipeline of high-intent prospects ready for the sales team.

Key Learning

  • Consistent nurturing bridges the gap between interest and intent.

  • Data-driven outreach ensures the right leads get the right message.

  • Delegating early outreach frees sales teams to focus on closing deals.

Outcome

The partnership with Appointment Setter Online allowed ShipBob to transform its sales funnel from sporadic to steady. With a reliable appointment-setting system in place, ShipBob’s team could focus on what truly matters, building relationships and closing new business opportunities.

This collaboration turned untapped leads into predictable revenue and strengthened ShipBob’s market position in eCommerce logistics.

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